FAQ: Subscription

Question 1

How do I subscribe?

Accepted Answer

To subscribe, log in to the Work Instruction App and click the red subscription button. Find a suitable subscription (Execute, Analyze, or Manage) that meets your needs. Every company must have at least one Manage subscription. Fill in the requested contact details, select a payment method, and complete the first payment. You can cancel your subscription at any time.

Question 2

How can I upgrade or downgrade my subscription?

Accepted Answer

Press the red subscription button in the Work Instruction App. Find your active subscription and click Unsubscribe to cancel it. Then click the subscribe button for the new subscription level you want. After purchasing the new subscription, you have upgraded or downgraded.

Question 3

How can I unsubscribe?

Accepted Answer

Log in to the Work Instruction App and click the red subscription button. Find the subscription for the user you want to cancel and click the Unsubscribe button. The subscription will be terminated immediately.

Question 4

What happens after I unsubscribe?

Accepted Answer

If your company no longer has any active subscriptions, you will lose access to the data stored in the Work Instruction App. All stored data for your company will be deleted 30 days after the last payment. Only essential data such as billing information, contact details, and invoices will be stored for the legal period of 7 years.

Question 5

Where can I find my invoices?

Accepted Answer

Invoices can be found and downloaded from the Work Instruction App. Go to the subscription page by clicking the red subscription button, then click My Invoices to view and download invoices as PDF documents.

Question 6

Can you mail the invoices to me?

Accepted Answer

Unfortunately, it is not possible to email invoices. You can download invoices directly from the app via the subscription page.

Question 7

How does the billing work?

Accepted Answer

After subscribing, the amount due will be debited monthly via the payment method you specified when subscribing, such as credit card or SEPA direct debit. You can find your monthly invoice in the Work Instruction App.

Question 8

Our trial period just ended. Have we lost all of our SOPs?

Accepted Answer

No, your data is still available. Once your trial period is over, you can subscribe to a suitable plan. The data you entered will still be available, and you can continue using the app immediately. All created SOPs will be deleted 30 days after the trial period expires.

Question 9

If I use the trial period, am I committed to anything?

Accepted Answer

The one-month trial is completely free. After the month expires, the functionality will be disabled, and you can purchase a suitable subscription. You are not tied to anything and can start the trial risk-free.

Question 10

What subscriptions are available?

Accepted Answer

There are three user subscription types: Execute (execute work instructions), Analyze (execute plus view and analyze completed work instructions), and Manage (full access including creating and editing work instructions and user management). Every company needs at least one Manage subscription. Additionally, the Public Access subscription allows making work instructions publicly accessible per company.

FAQ: Abonnement

Wie abonniere ich?

Wie kann ich mein Abonnement hoch- oder herunterstufen?

Wie kann ich mein Abonnement kündigen?

Was passiert nach der Kündigung?

Wo finde ich meine Rechnungen?

Können Sie mir die Rechnungen per E-Mail senden?

Wie funktioniert die Abrechnung?

Unsere Testphase ist gerade abgelaufen. Haben wir alle unsere SOPs verloren?

Wenn ich die Testphase nutze, gehe ich eine Verpflichtung ein?

Welche Abonnements sind verfügbar?