Frequently Asked Questions

This is the Frequently Asked Questions section of the Work Instruction App. If you have a question, please read this FAQ or contact support inside the app.

Getting Started

Standard Operating Procedure (SOP): What is it and why?
Getting started
What subscriptions are available?

Standard Operating Procedures - SOPs

How can I create a new work instruction / Standard Operating Procedure (SOP)?
How can I execute a work instruction?
How can I analyze a work instruction?

Work Instruction App usage

How do I create a new account?
How can I add a user to my company account?
How do I give a user access to my company?
How can I create a new company?
How can I create a publicly accessible work instruction?
Knowledge Management
Version control
Layout grid system

Work Instruction Steps

A work instruction consists of several steps that are used to create a standard operating procedure. If you have a Manage subscription, you have the option to create new work instructions. The following steps are available:

User Input
Device Input
Display
Exact Online Integration

Subscription

How do I subscribe?
How can I upgrade or downgrade my subscription?
How do I unsubscribe?
What happens when I unsubscribe?
Where can I find my invoices?
Can you mail the invoices to me?
How does the billing work?
Our trial period just ended. Have we lost all of our SOPs?
If I use the trial period, am I committed to anything?
What subscriptions are available?

Security

Is the Work Instruction App available offline?
How secure is the Work Instruction App app?

Contact

How can I contact the Work Instruction App team?

The Work Instruction App is created by Industrial IT. You can get in touch with the team via the contact page. There you can ask all your questions that are not answered on this FAQ page.