Frequently Asked Questions
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This is the Frequently Asked Questions section of the Work Instruction App. If you have a question, please read this FAQ or contact support inside the app.
Quick answers
A Standard Operating Procedure (SOP) is a documented set of step-by-step instructions that describes how to perform a routine task. SOPs ensure consistency, quality and compliance across teams and shifts.
Log in to the Work Instruction App with a Manage subscription. Click Add Workflow, give it a name, then add steps with text, photos, videos, forms or checklists. Save as draft and publish when ready.
The Work Instruction App requires an internet connection, so that everyone always works from the latest published work instructions and every completed SOP is saved immediately.
Three plans are available: Execute (follow SOPs), Analyze (review completed work) and Manage (create and edit SOPs). All plans include a free 30-day trial. No credit card required.
Yes. Attach an NFC tag or QR code to equipment. When operators scan or tap, the correct SOP opens instantly on their mobile device, without searching.
All data is stored on European servers subject to Dutch law. Communication is HTTPS only and databases are backed up every hour. The app supports single sign-on via Microsoft Entra ID.
Getting Started
- Standard Operating Procedure (SOP): What is it and why?
- Getting started
- What subscriptions are available?
- Blog
Standard Operating Procedures - SOPs
- How can I create a new work instruction / Standard Operating Procedure (SOP)?
- How can I create a new photo only work instruction?
- How can I create a new video only work instruction?
- How can I execute a work instruction?
- How can I analyze a work instruction?
Work Instruction App usage
- How do I create a new account?
- How can I add a user to my company account?
- How do I give a user access to my company?
- How can I create a new company?
- How can I create a publicly accessible work instruction?
- Knowledge Management
- Version control
- Layout grid system
Work Instruction Steps
A work instruction consists of several steps that are used to create a standard operating procedure. If you have a Manage subscription, you have the option to create new work instructions. The following steps are available:Subscription
- How do I subscribe?
- How can I upgrade or downgrade my subscription?
- How do I unsubscribe?
- What happens when I unsubscribe?
- Where can I find my invoices?
- Can you mail the invoices to me?
- How does the billing work?
- Our trial period just ended. Have we lost all of our SOPs?
- If I use the trial period, am I committed to anything?
- What subscriptions are available?
Security
Other Questions
Contact
How can I contact the Work Instruction App team?
The Work Instruction App is created by Industrial IT. You can get in touch with the team via the contact page. There you can ask all your questions that are not answered on this FAQ page.
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